https://youtu.be/h2UrAV0wM-g

Verifying Your Social Accounts

To access the full features of Sandcastles, including the Dashboard and advanced analytics, you need to verify ownership of your social media accounts. This process is straightforward and ensures the security and accuracy of your data.

Steps to Verify Your Account

1. Navigate to Settings: In the left-hand sidebar, click on Settings.
2. Go to Profile: Within the Settings menu, select the Profile tab. This is the first option.
3. Locate Verified Social Accounts: Scroll down to the section titled "Verified social accounts." Here you will see a count of how many accounts you have verified out of your allowed limit. The limits are:
   1. Starter users (1 verified account)
   2. Pro users (3 verified accounts)
   3. Visionary users (5 verified accounts)
   4. Titan users (20 verified accounts)
4. Add an Account: Below the verified count, you'll find options to add new accounts. Select the social media platform (e.g., Instagram, TikTok, YouTube) you wish to verify.
5. Enter Your Handle: Input your username or handle for the selected social media platform.
6. Get Verification Code: Click the "Get code" button. A unique verification code will be generated. This code is temporary and will expire.
7. Add Code to Your Bio: Copy the generated code. Then, navigate to your social media profile and paste this code anywhere into your profile's bio section. You will be able to delete it as soon as verification is completed
8. Verify in Sandcastles: Return to Sandcastles and click the "Verify" button next to the account you are adding. Sandcastles will then scrape your public profile to confirm the code is present. If it doesn’t work, remove the code, resave your bio without it, refresh your social app, and try again. It almost always works after the 3rd time at worst
9. Remove Code (Optional): Once verified, you can remove the code from your social media bio if you wish.

Important Notes:

• Workspace Specificity: If you multiple accounts, ensure you are verifying them within the correct workspace. You can switch between workspaces using the dropdown menu in the "Verified social accounts" section.
• Troubleshooting TikTok: If verification for TikTok doesn't work initially, try the following: delete the code from your bio, save the bio, then re-add the code and try verifying again. Sometimes, it may require adding and removing the code twice.
• Unverified Accounts: You cannot verify accounts that you do not own or have access to.

By following these steps, you can successfully verify your social media accounts and unlock the full potential of Sandcastles for your content analysis and strategy.

If you have any questions, please reach out to [email protected]